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Customer Service Policy

How do I contact customer service?

Please email us at cs@majestictype.com.

Corporate Name and Address:

MajesticType (this will appear on your statement)

1420 Atlantic Avenue
Atlantic City, NJ 08401

 

How long is your shipping and processing time?

Most orders ship same day and can take 2-5 business days. International orders can vary.

Do you offer faster shipping?

We offer UPS Next Day and UPS 2nd Day Air Service.  Please keep in mind that this does not include Saturday and Sunday.

Do you ship Internationally?

We use First Class International, USPS Priority and USPS Express.  As a disclaimer, the first class option requires us to remove the boxes and are shipped with all tags in their plastic sleeves.

What happens if my item is back-ordered?

We will call you with an alternative or refund you and ship the rest of your order. Refunds can take up to 5 business days.

What happens if my tracking number is not updating?

Tracking numbers are sometimes delayed and update at the time of delivery.   If your domestic order does not update after 15 business days then we can refund you in full.  If an international tracking number does not update we can refund in full after 30 business days.

Do you provide return shipping for returns?

We only provide return shipping labels for incorrect orders.  We do not provide return shipping for items that don't appear the same as in a You Tube video or a picture.  Additionally, characteristics such as length, color, and feel are considered opinion and follow our normal return procedure.  

How do I make a return?

Repackage your item(s) with your invoice number and reason for return and ship your package back to - 1420 Atlantic Avenue Atlantic City, NJ 08401

Majestic Type will determine if your item(s) is acceptable for a refund at the time it is received in accordance with our policies.

What are the terms? 

  • Return shipping is not provided
  • There is a 20% restocking fee
  • All items must be brand-new, unworn, un-cut, un-altered.
  • All original packaging is required 
  • We do not accept returns after 14 days of receipt